So. Good! Hands down the best chicken sandwich out there. Also tried their "frosted coffee" and it is FABULOUS!!!
Hope they clean up and take control of their staff.
Our most recent visit the kids behind the counter were goofing off very loudly and just huddling up in the corner like it was playtime while there was a line of people waiting to be helped. Once we got our order, both sandwiches were incorrect, the fries were very cold, and they forgot our drinks. There were a few customers sitting a few tables from us and they also had their order wrong. We were going to let the manager know of our disappointment, but he seemed like he didn't care like the rest of them, so we grabbed a comment card.
Always a pleasant experience. Drive through was miraculously quick at lunch time.
Even an employee on their lunch break complained because they skimped her on the fries!
It seems in the last month or so this location has really gone down hill. I am not sure if it's because it's summer break, but the staff is primarily made up of young kids who have terrible customer service and work ethic. The restaurant used to be pretty clean, but the last couple of visits we found it hard to find a place to sit because 90% of the tables were filthy. The staff didn't look busy working, just chatting with each other.
The staff is friendly and seems to care. They could use better management to keep things moving smoothly.
Best fast food chicken and customer service in town. Everyone is engaged including management toward helping and serving others. Great family atmosphere.
I am only giving it a second star because this is based off of the dinner crew. We haven't stopped for breakfast or lunch in awhile, but the last couple of times for breakfast in the drive, I had pleasant experiences.
Chick Fil A is a US Restaurant based in Ankeny, Iowa. Chick Fil A is located at 2410 SE Delaware Ave, Ankeny, IA 50021, USA.
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