A few days later I realized the registration expired on 7/31, so called and got the same guy I had the day I got the car. He told me to run it up and swap it out when it was convenient. I live 28 miles away and had no purpose to go to Ankeny other than to get my car. I asked if they'd pay for the gas there and back, he said no but they'd pay any ticket I got for an expired registration.
I was very disappointed with my rental experience. I was told a car would be ready at 3:30 and when I arrived at 5:30, it still wasn't ready. I told them I needed to be somewhere by 6, but my concerned was waved off as no big deal. The three men sitting behind the computers where cracking jokes and didn't appear do be doing any work while I sat and waited for my car. I made to my appointment at 6, but only because I didn't let the nice gentleman vacuum out the exterior. The next day I decided the rental price was too high and called to see if they could come get the car. I was assured that they could and that they would call before they came out. They never came or called. The next day I called again and was again assured that they would be out which they did manage to do. I voiced my displeasure to the gentleman picking up the car and he had the manager call me. Instead of apologizing, all he did was offer excuses! I will never go there again!
First time renting there went ok, and they were helpful that time. I returned 3 weeks later due to a family emergency and I was very disappointed. Customer service was very poor. I finally gave up and went to Enterprise (and got a bigger car, cheaper, and was in and out in five minutes.) It is unlikely that I will return to this location in the future, but I sense that they probably don't care.
He put in my 2nd reservation for the wrong dates so they put a hold charge on my debit card. And today I noticed another charge on my credit card for $11.95. Well since he gave me that full size car as a "courtesy", the rental rate with tax exceeded my daily allowance so they charged me the extra sales tax with no bill or notice and the reservation is closed so no one can do anything until the manager gets back. This place is legitimately the biggest joke ever.
I went back in, he had no other "clean" cars to give me, so he noted my account that I wasn't responsible for the smoke and I had to drive a stinky car and eat Claritin like it was candy for 3 days so I could breathe. The inside of the car had white splatters on the dash and drivers door, there was no wiper fluid, the windshield was gross. If this was "clean", I'd hate to see what a dirty car looked like....
I've been renting vehicles for work trips for 7+ years and this is by far the best location I've ever used....nationally! Helpful staff, clean and loaded cars, and affordable rates. I love good customer service and have ALWAYS received it here. They go above and beyond!
Too bad you can't give zero stars... Worst experience ever! Email reservations go to 1 person's email, not a centralized inbox so the reservation sent on 7/12 wasn't processed when I got there the afternoon of 7/14. I waited an hour while the guy figured out how to put the reservation in and clean a car. He told me he'd put me in a full size instead of a mid size or compact since there was nothing else available.
I returned the rental on 7/28. My car wasn't actually ready so went back to the Hertz office that same day to get another rental. The same guy was the only one working on a Saturday. The place was packed. He tried to re-rent me the one with the registration that expired on 7/31 since they had no other cars available. I refused since I wasn't making another trip to Ankeny 2 days later to swap cars again. After another hour plus wait, he gave me the keys to a Sonic. When I opened the door it reeked of smoke, we're talking like someone smoked a pack a day in there for a couple weeks, not had 1 cigarette reeked.
Setting up the rental car for our week long trip to Northern California was difficult. I called the airport location multiple times to find out what exactly they had on the lot. I understand that inventory changes rapidly but they couldn't elaborate on what the other vehicles were similar to the Jeep Compass shown on the website. The rates seemed cheaper when you pre- pay so we did that. When we arrived we decided to upgrade for the extra space but it was not explained to us that the amount paid at the counter was in addition to what we already pre-paid so it ended up being over $500 for the week instead of the $335 we were expecting. We will continue to use Enterprise from now on, Hertz would be useful for a business trip when you just take what they have available and the cost is going on the company card.
Hertz is a US Car Rental based in Ankeny, Iowa. Hertz is located at 1101 SE Oralabor Rd, Ankeny, IA 50021, USA.
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